StarShip Professional Services

StarShip Warehouse Team Banner (1)

Why customers bring in Professional Services:

Smarter workflows – Make your current features work harder.

Smooth upgrades & migrations – Keep StarShip running seamlessly.

Better integrations – Streamline ERP, EDI, and carrier connections.

Customized setup – Tailor StarShip to fit your exact workflows.

 

View the wide variety of services provided by our experienced StarShip Professionals:

Product training service for the StarShip software, includes:

  1. Review topics identified and submitted by the customer
  2. Provide suggestions on optimization and “best practices”
  3. Answer any questions

It is required that StarShip is fully configured and functional to prevent any unforeseen interruptions during the training. The client’s workstation(s) will require an internet connection

  1. Conduct a pre-upgrade call to work on a game plan for the upgrade
  2. Conduct the upgrade on the agreed upon appointment date/time
    • Create a backup of the current StarShip database
    • Upgrade the StarShip Server/database on one server
    • Upgrade the StarShip Client and Dashboard shortcuts on up to two workstations
    • Complete a test shipment as follows
      1. Retrieve the source document (sales order or invoice)
      2. Rate and process shipment
      3. Print shipping label and Bill of Lading (if applicable)
      4. Verify the source document is updated in the Source/Financial System
3. Perform a quick review of the major features introduced in the current version

Migrate MS SQL, Server, Client/Web Client, from 1 server to another using a direct or phased approach (test>go live). Software is upgraded to the current available version.

Add/configure an additional StarShip location to existing tenant, configure and test carriers, printing profiles, rules, source/ERP integration.

Add/install StarShip Cloud connector to existing StarShip Cloud tenant, configure and test printing profiles.

Integrate StarShip and your contracted rates for any of our current parcel, LTL, or 3PL carrier integrations: Click to view our full list of carriers. Plus testing and training on shipment processing workflow. StarShip On-Prem requires purchase of carrier module. StarShip Cloud requires Parcel + LTL Plan when adding LTL and 3PL carriers.

Integrate StarShip with an ecommerce channel, testing, training on shipment processing workflow. StarShip On-Prem requires purchase of eCommerce module. StarShip Cloud has all eCommerce modules included with your subscription.

V-Technologies offers general consulting services for the StarShip software for items not covered by the standard support contracts.


Client feedback

What customers say about our Services Team

  • “Steve was in charge of the installation process. He is the very best in the business! … 100% satisfied with his efficiency, coordination, and training.”

    — on working with Steve

  • “I am extremely pleased with the level of support provided. The quick response time and overall knowledge was nothing short of amazing!”

    — Services Team client

  • “Mitch's exceptional knowledge of the Starship product and his professionalism were exhibited throughout the entire project.”

    — on working with Mitch

  • “Very much enjoyed working with Eric. We did a server upgrade, Sage upgrade, and moved to StarShip Cloud all at the same time… Eric made himself available for the planning sessions and worked well with our other vendors.”

    — on working with Eric

  • “Everyone was easy to work with and communicate with… Thanks for making the process very simple.”

    — on working with the Services Team

  • “The team is very pleased with the overall professionalism, knowledge, and the timely manner in which each step of the process was completed.”

    — Services Team client


Note: Appointments are first-come, first-serve pending technician availability, calendar availability and receipt of requirement signed statement of work/checklist documents. All aspects of the services are performed remotely in the customer’s environment. V-Technologies will provide the means of remotely connecting to the client’s machine unless an alternative remote software tool is provided by the customer or reseller. Please review: Support Services Rescheduling Policy